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1300

Cause

Paper is jammed when feeding paper from rear tray.

What to Do

Remove the jammed paper following the instructions below.

Here, the explanation uses the example of a 2-cassette printer in the illustrations.

  • Watch the movie (If you can see the jammed paper at the paper output slot)

  1. Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier.

    Hold the paper with both hands, and pull it out slowly so as not to tear it.

    Note

    • If you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may be ejected automatically.
    • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the printer's Stop button to stop the printing before you turn off the printer.

    • If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray, remove the paper from inside the printer.

      If you cannot remove the paper from inside the printer, try to pull the paper out from the rear side of the printer.

  2. Reload paper and select OK on printer's touch screen.

    The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.

    If you turned off the printer in step 1, all jobs in the print queue are canceled. Redo the printing.

    Note

    • When reloading the paper, make sure you are using suitable paper and loading it correctly.
    • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer.

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.

Important

  • Do not tilt the printer when moving it since the ink may leak out.
  • When transporting the printer for repairing it, see Repairing Your Printer.