Removing Jammed Paper from Rear Side

• Watch the movie

1. Press printer's Stop button.

2. Turn off printer and unplug it.

3. Retract rear tray and paper output tray.

4. Turn printer so that rear side of printer faces toward you.

   
   

   Important

   • When changing the orientation of the printer, do not turn the printer upside down or tilt it. The ink may leak out.

5. Detach rear cover.

   Pull out the rear cover.

   
   

6. Hold jammed paper firmly with both hands and pull it out slowly.

   If the paper is rolled up, pull it out and grasp the edges of the paper.

   

   Note

   • Do not touch the inner parts of the printer.

   If you are unable to remove the jammed paper, follow the steps below to detach the transport unit and then remove the paper.

   1. Detach transport unit.

      Lift up the transport unit and pull it out.

      
      

   2. Slowly pull out jammed paper.

      

      Note

      • Do not touch the inner parts of the printer.

   3. Make sure all jammed paper is removed.

   4. If parts (A) are raised, tip them toward you.

      Important

      • If you replace the transport unit without lowering parts (A) toward you, it could damage the printer.
      

   5. Replace transport unit.

      Insert the transport unit slowly all the way into the back of the printer and take down the transport unit.

      
      

7. Attach rear cover.

   Push in the rear cover until it is closed completely.

   
   

8. Plug printer back in and turn printer back on.

9. Load paper.

   • Loading Photo Paper / Plain Paper in Rear Tray
   • Loading Envelopes in Rear Tray
   • Loading Plain Paper in Cassette

   Note

   • Make sure you are using suitable paper and loading it correctly.
   • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer.

10. Redo printing.

    All jobs in the print queue are canceled. Redo the printing.

    Note

    • If the 1300 error recurs, check the feed slot of the rear tray again. If a foreign object is inside the rear tray, refer to Check3 in What to Do If Paper Is Not Fed Normally and take appropriate action.

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.

Important

• Do not tilt the printer when moving it since the ink may leak out.
• When transporting the printer for repairing it, see Repairing Your Printer.