skip to main text

What to Do When Paper Is Jammed While Printing Business Cards

If the paper jams while printing business cards, multiple errors may be displayed in succession.

Check your computer screen or the printer's LCD and take the appropriate action for the error.

1071 (E67) error is displayed

  1. Load two sheets of A4 or Letter plain paper in rear tray.

    Align the paper guides of the rear tray with both edges of the paper.

  2. Press printer's OK button.

    When the loaded paper is fed, the jammed paper will be pushed out.

  3. Check computer screen or printer's LCD.

    If the support code 1071 / error code E67 is still displayed, start over from step 1.

    If the support code 1300 / error code E03 is displayed, refer to Removing Jammed Paper inside Printer.

    If the support code 1072 / error code E68 is displayed, follow the steps in the next section, 1072 (E68) error is displayed.

1072 (E68) error is displayed

  1. Open scanning unit / cover.

  2. Check inside of printer.

    If there is any paper left, remove it as follows.

    Important

    • Do not touch the clear film (A), white belt (B), or tubes (C).

      If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.

    1. If the jammed paper is under the print head holder, move the print head holder to the far right or left, whichever makes it easier to remove the paper.

      When moving the print head holder, hold the print head holder and slide it slowly to the far right or left.

    2. Hold jammed paper firmly.

      If the paper is rolled up, pull it out and grasp the edges of the paper.

    3. Slowly pull out jammed paper so as not to tear it.

      Pull out the paper at an angle of about 45 degrees.

    4. Make sure all jammed paper is removed.

      If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper.

      • Any paper left under the print head holder?
      • Any small bits of paper left in the printer?
      • Any paper left in the left and right empty spaces (D) in the printer?

  3. Close scanning unit / cover.

    To close the scanning unit / cover, lift it up slightly and then lower it gently.

  4. Check computer screen or printer's LCD.

    If the support code 1073 / error code E69 is displayed, follow the steps in the next section, 1073 (E69) error is displayed.

1073 (E69) error is displayed

  1. Load Card size paper in portrait orientation in rear tray.

    Align the paper guides of the rear tray with both edges of the paper.

    Do not load the paper in the landscape orientation, as this may cause a paper jam.

  2. Press printer's OK button.

    The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.