What to Do If Paper Is Not Fed/Output Normally
If the paper is not jammed (no support code displayed) but the paper is not fed or output normally, follow the procedure below.
Note
- If a support code is displayed, see List of Support Codes for Printer Errors.
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Check 1 Are there any foreign objects in rear tray?
Remove any foreign objects following the steps below.
Important
- Do not touch the parts in the center of the rear tray with your hands. It could damage the printer.
- When checking the rear tray or removing any foreign objects, do not turn the printer upside down or tilt it. The ink may leak out.
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Press printer's Stop button.
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Turn off printer and unplug it.
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Fold a sheet of A4 or Letter plain paper in half and insert it horizontally into rear tray.
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Reach between the paper and rear tray to remove any foreign objects.
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Remove the sheet of paper that you inserted in step 3.
Important
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If you can't remove the foreign objects out, contact your nearest Canon service center to request a repair.
Do not tilt the printer when moving it since the ink may leak out. When transporting the printer for repairing it, see Repairing Your Printer.
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Do not place anything on the top cover. If something falls into the rear tray, it may cause damage.
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Check 2 Is anything blocking paper output slot?
Remove anything that is blocking the paper output slot.
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Check 3 Is paper curled?
Correct curl before loading paper.
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Check 4 Is paper loaded properly?
Always load paper in portrait orientation (A). If you load paper in landscape orientation (B), paper may not be fed or a paper jam may occur.