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Troubleshooting Canon Cloud Printing Center

If an app cannot be installed

Check the country or region where the printer was purchased.
If the printer is taken outside the country or region where it was purchased, you may not be able to install the app.

If the registered app is not in the Apps list

Check the display language of Canon Cloud Printing Center.
If the display language is switched to a language that does not support an app, the app will not be displayed in the apps list but will continue to be registered.
If you switch back to the target language of the app, it will be displayed in the apps list and you will be able to start, register, or unregister the app.

If the information is not updated when you press the update button

Because the Properties screen requires network connection with this product, the information may not be reflected immediately. Please wait awhile, and then try updating the information again.
If the information is still not updated, then check that the product is connected to the Internet.

If you cannot print

If you cannot print, check and perform the following using the correct method.

  • Check that the printer is connected to the Internet.
  • Check that the printer is connected to a LAN and the LAN environment is connected to the Internet.
  • Check that no error message is displayed on the printer's screen.
  • If printing does not start even after waiting a while, perform either of the following procedures: Repeat the same procedure until printing starts.
    1. From the printer screen, select or Various settings
    2. Select Printer settings
    3. Select Web service inquiry
    4. Select Print from Canon server

    Note

    • If you are using the MF270 series or the LBP120 series, follow the instructions below.
      1. Select Menu from the printer screen.
      2. Select Preferences.
      3. Select Network.
      4. Select Web Service Inquiry.
      5. Confirm the message, and select Yes.
If you are still unable to print, use the printer driver from your computer to perform the print job and check whether the data can be printed normally on the printer.
If printing cannot be performed, refer to the "Frequently Asked Questions" or "Troubleshooting" from the Home of the Online Manual.

Note

  • With a wireless LAN connection, after the printer is turned on, it may take several minutes before communication is possible. Check that your printer is connected to the wireless network, and wait a while before you start printing.
  • If the printer is not turned on or is not connected to the Internet, and consequently a print job is not processed within 24 hours after it was submitted, the print job is automatically canceled. If this happens, check the printer power and the Internet connection, and then re-submit the print job.

If you are unable to log in correctly even after entering the correct password in iOS or Mac

If you are using iOS or Mac and the password contains the ¥ or ₩ symbol, enter a backslash instead. For instructions on entering a backslash, see the OS help.

If you receive the automatic unregistration email

After registering to Canon Cloud Printing Center, if you do not use the service for 400 days, you will be automatically unregistered.
If you want to use the service again, create a new account.

If the Cloud is not displayed on the main screen of Canon PRINT

Make sure that the latest firmware version is installed, then delete the printer on Canon PRINT, and register it again.