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The phone cord connections are incorrect.
Follow the steps below to retest.

  1. Swap the positions of the phone cords connected to the printer.

    figure: Swap phone cords

  2. Press the OK button.

    Easy setup screen: The connections are incorrect; swap the LINE and EXT. cables

  3. Make sure that Yes is selected, then press the OK button.

    Easy setup screen: Start the telephone line connection test again?