skip to main text

Troubleshooting -WEP-

Select an applicable item.

"Failed to connect to the wireless router." Appears

Error screen: Failed to connect to the wireless router.

Make sure the entered WEP key for the wireless router and selected WEP key number are correct, then set up a wireless connection again.

To change the WEP key number to use, change the wireless router settings, then set up a wireless connection again.

For details on changing the wireless router WEP key number, see the wireless router manual or contact its manufacturer.

When there is no problem with the WEP key and WEP key number

If the wireless router's DHCP function is off, turn it on and redo the wireless connection settings.

When the DHCP function is active

If you are using a wireless router that automatically creates WEP keys, check the WEP key (hexadecimal) created automatically by the wireless router, and then enter it on the printer.

For details on checking or changing wireless router settings, see the router manual or contact its manufacturer.

When there is no problem with WEP key

If MAC address filtering is enabled on the wireless router, change the settings to accept the printer's MAC address.

To check the printer's MAC address, follow these steps.

  1. Tap HOME.
  2. Tap Network status (A).
    HOME screen: Select Network status
  3. Check MAC address of wireless LAN.
    WLAN setting list screen

When the MAC address filtering is disabled on the wireless router, configure wireless connection settings again.

For details on checking the wireless router settings, see the router manual or contact its manufacturer.

"The device may not be able to connect to the network." Appears

Tap OK.

If the wireless router's DHCP function is off, turn it on or specify the printer's IP address (IPv4 only), and then redo the wireless connection settings. Also, make sure the selected WEP key number and entered WEP key are correct.

When specifying the IP address of the printer

Specify the printer's IP address as follows.

  1. Tap HOME.
  2. Tap Network status (A).
    HOME screen: Select Network status
  3. Tap LAN settings.
  4. Tap Common settings.
  5. Tap TCP/IP settings.
  6. Tap IPv4.
  7. Tap Yes.
  8. Tap IP address.
  9. Tap Manual setup.

Follow the on-screen instructions to proceed with setup.

When setup is complete, tap HOME and set up a wireless connection again.

When the DHCP function is active

Enter wireless connection settings of the wireless router directly.

When there is no problem with the WEP key number and WEP key

For details on checking or changing wireless router settings, see the router manual or contact its manufacturer.