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Troubleshooting -Advanced setup-

Select an applicable item.

"Multiple wireless routers with the same name exist." Appears

This message appears when multiple wireless routers with the same name are found.

Wireless router selection screen: Multiple wireless routers with the same name exist.

When you have only one wireless router

Select Use one Wi-Fi router only and tap OK.

Wireless router selection screen: Select Use one Wi-Fi router only

Select the MAC address of the target wireless router on the screen.

Mac address selection screen

For details on checking the wireless router MAC address, see the wireless router manual or contact its manufacturer.

When using multiple wireless routers

Tap Use multiple Wi-Fi routers.

Wireless router selection screen: Select Use multiple Wi-Fi routers

"The directly entered wireless router was not detected." Appears

  • Is the network device (router, etc.) turned on? If it is already turned on, turn it off, and then turn it back on.

Do not proceed to the next screen of this guide until the power is turned on. The connection to the network device will be temporarily disabled.

Tap OK to confirm that the wireless router name/network name (SSID) is correct, and then tap OK again.

If the wireless router is still not detected

  • Is the entered wireless router name/network name (SSID) correct?
  • Are the wireless router and printer installed in an open space where wireless communication is possible?
  • Is the wireless router operating in IEEE802.11n, IEEE802.11g, IEEE802.11b or IEEE802.11a? IEEE802.11a and IEEE802.11n (5 GHz) may not be supported depending on the country or region you live in.

Tap OK to confirm that the wireless router name/network name (SSID) is correct, and then tap OK again.

If the wireless router is still not detected

If SSID broadcast (e.g., "ANY" connection) is disabled or the stealth mode is enabled on the wireless router, enable SSID broadcast or disable the stealth mode, and then tap OK to search for the wireless router again.

If the wireless router is still not detected

If "WPA/WPA2 Enterprise" is set as the security protocol (encryption standard) on the wireless router, change the security protocol and redo the wireless connection settings. "WPA/WPA2 Enterprise" is not supported on this printer.

For details on changing the security protocol (encryption standard) used by the wireless router, see the wireless router manual or contact its manufacturer.