"Failed to connect to the wireless router." Appears when the Security Protocol is WPA/WPA2

1. Check1 Check the password entered for the wireless router is correct.

 

When there is no problem with password

1. Check2 Check the wireless router's settings.

   If the wireless router's DHCP function is off, turn it on and redo the wireless connection settings.

2. Check3 Reset the error, and then redo the printer setup.

   Tap OK.

   • Enter the wireless router name directly again

3. Check4 Check the MAC address filtering's settings.

   If MAC address filtering is enabled on the wireless router, change the settings to accept the printer's MAC address.

   To check the printer's MAC address, follow these steps.

   1. Press the HOME button.
   2. Tap (A).
      
   3. Tap Wi-Fi.
   4. Check MAC address (Wi-Fi).
      
   • Enter the wireless router name directly again

4. Check5 Check the wireless router's security protocol (encryption method) settings.

   If the wireless router is set to communicate using the IEEE802.11n standard only and encryption is set to TKIP, change either the encryption or communication standard, and then redo the wireless connection settings.

   If the encryption standard is set to TKIP, IEEE802.11n cannot be used as the communication standard.

   • Enter the wireless router name directly again

   For details on changing the wireless router settings, see the wireless router manual or contact its manufacturer.