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Troubleshooting -WPA/WPA2-

"Failed to connect to the wireless router." Appears

Error screen: Failed to connect to the wireless router.

Make sure the passphrase entered for the wireless router is correct.

When there is no problem with passphrase

If the wireless router's DHCP function is off, turn it on and redo the wireless connection settings.

When the DHCP function is active

Press the OK button.

If MAC address filtering is enabled on the wireless router, change the settings to accept the printer's MAC address.

To check the printer's MAC address, follow these steps.

  1. Press the HOME button.
  2. Select Network status (A) and press the OK button.
    HOME screen: Select Network status
  3. Check MAC address of wireless LAN.
    WLAN setting list screen

When the MAC address filtering is disabled

If the wireless router is set to communicate using the IEEE802.11n standard only and encryption is set to TKIP, change either the encryption or communication standard, and then redo the wireless connection settings.

If the encryption standard is set to TKIP, IEEE802.11n cannot be used as the communication standard.

For details on checking or changing wireless router settings, see the router manual or contact its manufacturer.