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Troubleshooting -Advanced setup-

Select an applicable item.

Wireless Router Not Detected

  • Is the network device (router, etc.) turned on? If it is already turned on, turn it off, and then turn it back on.

Do not proceed to the next screen of this guide until the power is turned on. The connection to the network device will be temporarily disabled.

  • Names of wireless routers/networks differ between the 5 GHz and 2.4 GHz frequencies. Since the printer uses 2.4 GHz for connection, find a name of the wireless router/network that supports 2.4 GHz, and then select it in the printer screen.

Check the above and tap Search again on the printer to search for the wireless router again.

If the wireless router is still not detected

  • Check wireless router name/network name and network password of your wireless router.
  • Are the wireless router and printer installed in an open space where wireless communication is possible?
  • Is the wireless router operating in IEEE802.11n (2.4 GHz), IEEE802.11g or IEEE802.11b?

Check the above and tap Search again on the printer to search for the wireless router again.

If the wireless router is still not detected

If SSID broadcast (e.g., "ANY" connection) is disabled or the stealth mode is enabled on the wireless router, enable SSID broadcast or disable the stealth mode, and then tap Search again to search for the wireless router again.

When establishing a connection without changing the wireless router settings

Select Directly enter the wireless router name in the Select wireless router screen. Wireless connection settings for wireless router can be entered on printer directly.

If the wireless router is still not detected

If "WPA/WPA2 Enterprise" is set as the security protocol (encryption standard) on the wireless router, change the security protocol and redo the wireless connection settings. "WPA/WPA2 Enterprise" is not supported on this printer.

For details on changing the security protocol (encryption standard) used by the wireless router, see the wireless router manual or contact its manufacturer.

"Multiple wireless routers with the same name exist." Appears

This message appears when multiple wireless routers with the same name are found.

Wireless router selection screen: Multiple wireless routers with the same name exist.

When you have only one wireless router

Select Use one Wi-Fi router only and tap OK.

Wireless router selection screen: Select Use one Wi-Fi router only

Select the MAC address of the target wireless router on the screen.

Mac address selection screen

For details on checking the wireless router MAC address, see the wireless router manual or contact its manufacturer.

When using multiple wireless routers

Tap Use multiple Wi-Fi routers.

Wireless router selection screen: Select Use multiple Wi-Fi routers

Unknown Wireless Router Appears

Nearby wireless routers may also be detected.

Wireless Router Name Incorrectly Displayed

Wireless router names with double-byte characters are not displayed correctly, but they can be selected.