skip to main text

Troubleshooting -Manual connect-

Wireless Router Not Detected

  1. Check1 Is the wireless router turned on?

    If it is already turned on, turn it off, and then turn it back on.

    Do not proceed to the next screen of this guide until the power is turned on. The connection to the wireless router will be temporarily disabled.

  2. Check2 Check wireless router name and password of your wireless router.

    Names of wireless routers differ between the 5 GHz and 2.4 GHz frequencies.

    Find a name of the wireless router to use, and then select it in the printer screen.

    Check the above and select Search again on the printer, and then press the OK button to search for the wireless router again.

 

If the wireless router is still not detected

  1. Check3 Are the wireless router and printer installed in an open space where wireless communication is possible?

  2. Check4 Is the wireless router operating in IEEE802.11n, IEEE802.11g, IEEE802.11b or IEEE802.11a? IEEE802.11a and IEEE802.11n (5 GHz) may not be supported depending on the country or region you live in.

    Check the above and select Search again on the printer, and then press the OK button to search for the wireless router again.

  3. Check5 Check the wireless router's settings.

    If SSID broadcast (e.g., "ANY" connection) is disabled or the stealth mode is enabled on the wireless router, enable SSID broadcast or disable the stealth mode. Select Search again on the printer, and then press the OK button to search for the wireless router again.

    When establishing a connection without changing the wireless router settings, select Directly enter the wireless router name in the Select wireless router screen. Wireless connection settings for wireless router can be entered on printer directly.

  4. Check6 Check the wireless router's security protocol (encryption method) settings.

    If "WPA/WPA2 Enterprise" is set, change it to "WPA/WPA2 Personal" on the wireless router. This printer does not support "WPA/WPA2 Enterprise."

    For details on changing the security protocol (encryption standard) used by the wireless router, see the wireless router manual or contact its manufacturer.