Troubleshooting -WPA/WPA2-
"Failed to connect to the wireless router." is Displayed
![Error screen: Failed to connect to the wireless router.](screens/trl-t016.gif)
Make sure the passphrase entered for the wireless router is correct.
When there is no problem with passphrase
If the wireless router's DHCP function is off, turn it on and redo the wireless connection settings.
When the DHCP function is active
Tap OK.
If MAC address filtering is enabled on the wireless router, change the settings to accept the printer's MAC address.
To check the printer's MAC address, follow these steps.
- Touch the HOME button.
- Tap Setup.
- Tap Device settings.
-
Tap LAN settings > Confirm LAN settings > WLAN setting list to check MAC address.
When the MAC address filtering is disabled
If the wireless router is set to communicate using the IEEE802.11n standard only and encryption is set to TKIP, change either the encryption or communication standard and then redo the wireless connection settings.
If the encryption standard is set to TKIP, IEEE802.11n cannot be used as the communication standard.
For details on checking or changing wireless router settings, see the wireless router manual or contact its manufacturer.