Troubleshooting -Advanced setup-

"Multiple access points with the same name exist." is Displayed

The message appears when multiple access points with the same name are found.

When you have only one access point

Select Use one AccessPoint only, then tap OK.

Select the MAC address of the target access point on the displayed screen.

• When the printer screen changes, see hereGo to step 6 and proceed with the setup.

For details on how to check the MAC address of the access point, refer to the manual supplied with the access point or contact its manufacturer.

When using multiple access points

Tap Use multiple AccessPoints.

• When the printer screen changes, see hereGo to step 6 and proceed with the setup.

"The directly entered access point was not detected." is Displayed

• Is the network device (router, etc.) turned on? If the network device is already turned on, turn it off, then turn it back on.

Do not operate the screen of this guide until the power is on. The connection to the network device will be temporarily disabled.

After checking the above point, tap OK to make sure that the entered access point name/network name (SSID) is correct, then tap OK again.

• Return to the procedure

If the access point is still not detected

• Is the entered access point name/network name (SSID) correct?
• Are the device (such as a smartphone) and network device configured?
• Are the access point and printer installed in an open space where wireless communications are possible?
• Is the access point operating in IEEE802.11n (2.4 GHz), IEEE802.11g or IEEE802.11b?

After checking the above point, tap OK to make sure that the entered access point name/network name (SSID) is correct, then tap OK again.

• Return to the procedure

If the access point is still not detected

If SSID broadcast (connection via "ANY" SSID, etc.) is disabled or the stealth mode is enabled on the access point, enable SSID broadcast (connection via "ANY" SSID, etc.) or disable the stealth mode, then tap OK on the printer to search for the access point again.

• Return to the procedure

• To enter the access point name directly again, tap OK and see here

If the access point is still not detected

If "WPA/WPA2 Enterprise" is set as the security protocol (encryption standard) on the access point, change the security protocol (encryption standard) and configure wireless connection settings again. "WPA/WPA2 Enterprise" is not supported on this printer.

• To enter the access point name directly again, tap OK and see here

For details on how to change the security protocol (encryption standard) for the access point, refer to the manual supplied with the access point or contact its manufacturer.