169B

Cause

The 169B support code signifies that the printer has detected an issue with one or more of your ink cartridges.

What to Do

The action you should take to resume operating the printer depends upon which function you intend to use.

1. To PRINT or COPY

You should take one of the following steps:

- Disable the function that detects the level of ink remaining by pressing the printer's Stop button for at least five (5) seconds and then releasing it. If you disable the function for detecting the remaining ink level, the exclusive benefits for users of genuine Canon ink cartridges will no longer be available.

If, due to individual usage factors, there is some residual amount of ink in the cartridge(s), you will be able to PRINT or COPY until the remaining ink is depleted.

Please note that image quality may be diminished if you PRINT or COPY when there is little ink remaining in the cartridge(s).

OR

- Open the cover, replace each ink cartridge identified by the printer as being empty, and close the cover.

Canon recommends the use of new, genuine Canon ink cartridges for optimal image quality.

In order to keep the exclusive benefits for users of genuine Canon ink cartridge, please install a genuine Canon ink cartridge.

2. To SCAN

You should take one of the following steps:

- Press the printer's Stop button if you intend to scan by using the operation panel on the printer. You will be able to scan.

OR

- Scan from an external device such as a computer, smartphone, or tablet using the corresponding application software.