1686

Cause

The 1686 support code signifies that the printer has detected an issue with one or more of your ink cartridges.

What to Do

The action you should take to resume operating the printer depends upon which function you intend to use.

1. To PRINT or COPY

You should take one of the following steps:

- For each ink cartridge identified by the printer as having an issue, disable the function that detects the level of ink remaining by pressing the printer's Stop button for at least five (5) seconds and then releasing it.

If, due to individual usage factors, there is some residual amount of ink in the cartridge(s), you will be able to PRINT or COPY until the remaining ink is depleted.

Please note that image quality may be diminished if you PRINT or COPY when there is little ink remaining in the cartridge(s).

OR

- Open the cover, replace each ink cartridge identified by the printer as having an issue, and then close the printer's cover.

Canon recommends the use of new, genuine Canon ink cartridges for optimal image quality.

2. To SCAN

You should take one of the following steps:

- Press the printer's Stop button if you intend to scan by using the operation panel on the printer.

OR

- Scan from an external device such as a computer, smartphone, or tablet using the corresponding application software.