What to Do When Paper Is Jammed

Cause

Paper is jammed.

What to Do

If a paper jam occurs during printing (support code 1300/1303/1304/1313 is displayed), follow the procedure below.

Note

• If the paper is not jammed (no support code displayed) but the paper is not fed or output normally, see What to Do If Paper Is Not Fed/Output Normally.
• If the document is jammed in the ADF (Auto Document Feeder), see What to Do When Document is Jammed in ADF (Auto Document Feeder) (2801).

1. Did you try to print on a small paper size such as 4"x6" 10x15cm size?

   • What to Do When Small Paper Sizes Are Jammed

2. Check if the jammed paper is visible in the paper output slot (A).

   If the jammed paper is visible, refer to the following page and remove the jammed paper.

   • Removing Jammed Paper through Paper Output Slot

3. Retract the paper output tray,

4. Remove the cassette, and then check if the jammed paper is visible in the feed slot (B) of the cassette.

   If the jammed paper is visible, refer to the following page and remove the jammed paper.

   • Removing Jammed Paper through Feed Slot of Cassette

5. If the jammed paper is not visible in the paper output slot or the feed slot, remove the jammed paper inside printer.

   • Removing Jammed Paper inside Printer