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Cannot Scan with Scanner Driver

  1. Check 1 Check that your scanner or printer is turned on.

    If your scanner has no power cord, check that your scanner and computer are connected with a USB cable.

  2. Check 2 Turn off your scanner or printer, then reconnect the USB cable and replug the power cord.
  3. Check 3 Connect the USB cable to a different USB port on the computer.
  4. Check 4 If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer.
  5. Check 5 With network connection, check the connection status and reconnect as needed.

  6. Check 6 Your scanner may be locked. (Personal scanners only)

    If IJ Scan Utility Lite or the application is running, exit it. Slide the scanner lock switch to the release position ( ), then reconnect the USB cable.

  7. Check 7 Make sure the application software supports AirPrint.

  8. Check 8 Select your scanner or printer on the application's menu.

    Note

    • The operation may differ depending on the application.