Scanner Does Not Work

1. Check 1 Check that your scanner or printer is turned on.

2. Check 2 Check for any printer errors.

   For messages, see When Error Occurred.

3. Check 3 With network connection, check the connection status and reconnect as needed.
4. Check 4 With USB connection, connect the USB cable to a different USB port on the computer.
5. Check 5 If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer.
6. Check 6 Restart the computer.

7. Check 7 To scan from the printer's operation panel with USB connection, click Scan-from-Operation-Panel Settings in the Settings (General Settings) dialog, and then check that the following checkboxes are selected.

   • Your scanner or printer
   • Enables scanning from the operation panel