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Computer Stops Operating during Scanning

  1. Check 1 Restart the computer, reduce the output resolution and scan again.

  2. Check 2 Delete unnecessary files to obtain sufficient free hard disk space, then scan again.

    Error message may appear if there is not enough hard disk space to scan and save, when the image size is too large (such as when scanning a large item at high resolution).

  3. Check 3 Multiple devices may be connected to USB ports.

    Disconnect devices other than your scanner or printer.

  4. Check 4 Your scanner may be locked. (Personal scanners only)

    If IJ Scan Utility Lite or the application is running, exit it. Slide the scanner lock switch to the release position ( ), then reconnect the USB cable.

    Refer to the printed manual: Getting Started for how to unlock the scanner.