skip to main text

Scanner Does Not Work

  1. Check 1 Connect the USB cable to a different USB port on the computer.
  2. Check 2 If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer.
  3. Check 3 Restart the computer.
  4. Check 4 Your scanner may be locked.

    If IJ Scan Utility Lite or the application is running, exit it. Slide the scanner lock switch to the release position ( ), then reconnect the USB cable.

    Refer to the printed manual: Getting Started for how to unlock the scanner.