Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear
- Check 1 Make sure that your scanner or printer is turned on.
- Check 2 Turn off your scanner or printer, then reconnect the USB cable and replug the power cord.
- Check 3 Connect the USB cable to a different USB port on the computer.
- Check 4 If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer.
- Check 5 With network connection, check the connection status and reconnect as needed.
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Check 6 Make sure MP Drivers is installed.
If not installed, install MP Drivers from the Setup CD-ROM or our website.
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Check 7 Select your scanner or printer on the application's menu.
Note
- The operation may differ depending on the application.
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Check 8 Make sure that the application supports TWAIN.
You cannot start ScanGear (scanner driver) from applications not supporting TWAIN.
- Check 9 Exit ScanGear if it is running on another application.