Scanner Does Not Work after Upgrading Windows

1. Check Disconnect the USB cable, then uninstall (delete) and reinstall MP Drivers and IJ Scan Utility.

   Step 1: Uninstall MP Drivers.

   Refer to "Deleting the Unnecessary MP Drivers" for your model from Home of the Online Manual for how to delete MP Drivers.

   Step 2: Uninstall IJ Scan Utility.

   • Windows 8:

     1. Click the Settings charm > Control Panel > Programs > Programs and Features.
     2. Double-click Canon IJ Scan Utility.
     3. When a confirmation appears, click Yes.

     4. When uninstallation is complete, click OK.

        IJ Scan Utility is deleted.

        Note

        • In Windows 8, a confirmation/warning dialog box may appear when installing, uninstalling, or starting up software.
          This dialog box appears when administrative rights are required to perform a task.
          If you are logged on to an administrator account, follow the on-screen instructions.

   • Windows 7 / Windows Vista:

     1. From the Start menu, select Control Panel > Programs > Programs and Features.
     2. Double-click Canon IJ Scan Utility.
     3. When a confirmation appears, click Yes.

     4. When uninstallation is complete, click OK.

        IJ Scan Utility is deleted.

        Note

        • In Windows 7 and Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling, or starting up software.
          This dialog box appears when administrative rights are required to perform a task.
          If you are logged on to an administrator account, follow the on-screen instructions.

   • Windows XP:

     1. From the Start menu, select Control Panel > Add or Remove Programs.
     2. Select Canon IJ Scan Utility, then click Change/Remove.
     3. When a confirmation appears, click Yes.

     4. When uninstallation is complete, click OK.

        IJ Scan Utility is deleted.

   Step 3: Reinstall MP Drivers and IJ Scan Utility.

   Reinstall MP Drivers and IJ Scan Utility from the Setup CD-ROM or the web page.