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Scanner Does Not Work after Upgrading Windows

  1. Check Disconnect the USB cable, then uninstall (delete) and reinstall MP Drivers and IJ Scan Utility.

    Step 1: Uninstall MP Drivers.

    Refer to "Deleting the Unnecessary MP Drivers" for your model from Home of the Online Manual for how to delete MP Drivers.

    Step 2: Uninstall IJ Scan Utility.

    • Windows 8.1/Windows 8:

      1. Click the Settings charm > Control Panel > Programs > Programs and Features.
      2. Double-click Canon IJ Scan Utility.
      3. When a confirmation appears, click Yes.
      4. When uninstallation is complete, click OK.

        IJ Scan Utility is deleted.

        Note

        • In Windows 8.1 and Windows 8, a confirmation/warning dialog box may appear when installing, uninstalling, or starting up software.
          This dialog box appears when administrative rights are required to perform a task.
          If you are logged on to an administrator account, follow the on-screen instructions.
    • Windows 7/Windows Vista:

      1. From the Start menu, select Control Panel > Programs > Programs and Features.
      2. Double-click Canon IJ Scan Utility.
      3. When a confirmation appears, click Yes.
      4. When uninstallation is complete, click OK.

        IJ Scan Utility is deleted.

        Note

        • In Windows 7 and Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling, or starting up software.
          This dialog box appears when administrative rights are required to perform a task.
          If you are logged on to an administrator account, follow the on-screen instructions.
    • Windows XP:

      1. From the Start menu, select Control Panel > Add or Remove Programs.
      2. Select Canon IJ Scan Utility, then click Change/Remove.
      3. When a confirmation appears, click Yes.
      4. When uninstallation is complete, click OK.

        IJ Scan Utility is deleted.

    Step 3: Reinstall MP Drivers and IJ Scan Utility.

    Reinstall MP Drivers and IJ Scan Utility from the Setup CD-ROM or the web page.