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Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear

  1. Check 1 Connect the USB cable to a different USB port on the computer.
  2. Check 2 If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer.

  3. Check 3 Make sure that ScanGear (scanner driver) is installed.

    If not installed, install ScanGear (scanner driver) from the Setup CD-ROM or our website.

  4. Check 4 Your scanner may be locked.

    Close the running software program. Slide the scanner lock switch to the release position ( ), then reconnect the USB cable.

  5. Check 5 Select your scanner on the application's menu.

    Note

    • The operation may differ depending on the application.

  6. Check 6 Make sure that the application supports TWAIN.

    You cannot start ScanGear (scanner driver) from applications not supporting TWAIN.

  7. Check 7 If ScanGear (scanner driver) is running on another application, exit ScanGear (scanner driver).