ScanGear (Scanner Driver) Error Messages

If an error message for ScanGear (scanner driver) appears, check the error code or error message, and then follow the corresponding solution.

Error Code	Error Message	Solution
1 4 10 122 151 175 176 177	Error in scanner. Turn off scanner and follow instructions in User's Guide. Scanner driver will be closed.	Make sure that your scanner and the computer are connected correctly. Delete ScanGear (scanner driver), then reinstall ScanGear (scanner driver) from the Setup CD-ROM or our website. Refer to "Deleting the Unnecessary ScanGear (Scanner Driver)" for your model from Home of the Online Manual for how to delete ScanGear (scanner driver). Your scanner may be damaged. Restart the computer, then reconnect your scanner. If the same error message still appears, contact the service center.
140	Scanner is in use or an error has occurred. Check the scanner status. Scanner driver will be closed.	Wait for the device operation to finish, then scan.
152	Running out of memory. Increase available memory. Scanner driver will be closed.	The memory required to start ScanGear (scanner driver) cannot be obtained; exit other applications.
201	A required file is missing or corrupted, or settings are incorrect. Try the installation again. Scanner driver will be closed.	Delete ScanGear (scanner driver), then reinstall ScanGear (scanner driver) from the Setup CD-ROM or our website. Refer to "Deleting the Unnecessary ScanGear (Scanner Driver)" for your model from Home of the Online Manual for how to delete ScanGear (scanner driver).
202	An internal error has occurred. Scanner driver will be closed. Take the following measures. - Check the scanner status. - Restart the scanner. - Restart the computer, then try again. - Reinstall the scanner driver.	An internal error has occurred. Take the following measures. Check the scanner status. Restart the computer, then try again. Reinstall ScanGear (scanner driver). Click Control Panel > System and Security > Administrative Tools, and then double-click Services to check if WIA (Windows Image Acquisition) is running or in started state. There may be interference with other drivers; delete unnecessary drivers. Your application may not properly comply with TWAIN. Scan using another application.
203	There is not enough free disk space to complete the scan. Scanner driver will be closed.	Delete unnecessary files on the hard disk and scan again.
206	The scanner is not available while in use by another application or user.	Exit the ScanGear (scanner driver) in use.
252	Cannot write or read file.	Exit running applications, check that there is sufficient free space on the hard disk, then scan again.

Error/Confirmation Message	Solution
You are trying to scan an image exceeding 100 MB. Scanning images of this size puts a considerable load on the computer, and some applications may be unable to load the image. Are you sure you want to continue?	Check your computer and application, reduce the resolution or scan area as needed, and then scan again.
You are trying to scan an image exceeding 100 MB. Reduce image size or switch off the thumbnails view mode, when you want to scan this image.	Set the scanning data size to be smaller than 100 MB by reducing the crop size, output resolution, or output size. Alternatively, switch to whole image view and scan.
Release the lock switch, detach the USB cable and reconnect. Scanner driver will be closed.	Release the lock switch. If the message still appears after releasing the scanner's lock switch, the scanner may be damaged. Contact your nearest Canon service center.
Cannot write or read file.	Exit running applications, check that there is sufficient free space on the hard disk, then scan again.
The image cannot be transferred if the application does not support 48-bit color or 16-bit grayscale. Even the compatible applications, however, may be unable to load the image, depending on data size. Are you sure you want to continue?	When using an application that does not support 48-bit color or 16-bit grayscale, select Cancel, and then select "color" or "grayscale" for the color mode and scan again.
Scanning cannot be performed unless the crop size, output size or output resolution is reduced to 21000 x 30000 pixels or less and the data size is 1.8 GB or less.	Set the scanning data size to be 1.8 GB or less by reducing the crop size, output resolution, or output size.
Scanning cannot be performed unless the crop size, output size or output resolution is reduced to 50000 x 50000 pixels or less and the data size is 4.0 GB or less.	Set the scanning data size to be 4.0 GB or less by reducing the crop size, output resolution, or output size.