Scanner Does Not Work after Upgrading Windows
-
Check Disconnect the USB cable, then uninstall (delete) and reinstall MP Drivers and IJ Scan Utility.
Step 1: Uninstall MP Drivers.
For how to delete MP Drivers, see Deleting the Unnecessary MP Drivers.
Step 2: Uninstall IJ Scan Utility.
- From Control Panel, click Programs > Programs and Features.
- Select Canon IJ Scan Utility and click Uninstall/Change.
- When a confirmation appears, click Yes.
-
When uninstallation is complete, click OK.
IJ Scan Utility is deleted.
Note
- A confirmation or warning dialog box may appear when installing, uninstalling, or starting up software.
This dialog box appears when administrative rights are required to perform a task.
If you are logged on to an administrator account, follow the on-screen instructions.
- A confirmation or warning dialog box may appear when installing, uninstalling, or starting up software.
Step 3: Reinstall MP Drivers and IJ Scan Utility.
Reinstall MP Drivers and IJ Scan Utility from the Setup CD-ROM or our website.