Scanner Does Not Work after Upgrading Windows
-
Check Disconnect the USB cable, then uninstall (delete) and reinstall MP Drivers and IJ Scan Utility.
Step 1: Uninstall MP Drivers.
Refer to "Deleting the Unnecessary MP Drivers" for your model from Home of the Online Manual for how to delete MP Drivers.
Step 2: Uninstall IJ Scan Utility.
-
Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista:
- Click Control Panel > Programs > Programs and Features.
- Select Canon IJ Scan Utility and click Uninstall/Change.
- When a confirmation appears, click Yes.
-
When uninstallation is complete, click OK.
IJ Scan Utility is deleted.
Note
- A confirmation or warning dialog box may appear when installing, uninstalling, or starting up software.
This dialog box appears when administrative rights are required to perform a task.
If you are logged on to an administrator account, follow the on-screen instructions.
- A confirmation or warning dialog box may appear when installing, uninstalling, or starting up software.
-
Windows XP:
- From the Start menu, select Control Panel > Add or Remove Programs.
- Select Canon IJ Scan Utility, then click Change/Remove.
- When a confirmation appears, click Yes.
-
When uninstallation is complete, click OK.
IJ Scan Utility is deleted.
Step 3: Reinstall MP Drivers and IJ Scan Utility.
Reinstall MP Drivers and IJ Scan Utility from the Setup CD-ROM or the web page.
-