ScanGear (Scanner Driver) Does Not Start

1. Check 1 Make sure MP Drivers is installed.

   If not installed, install MP Drivers from the Setup CD-ROM or our website.

2. Check 2 Select your scanner or printer on the application's menu.

   Important

   • If your scanner or printer name is displayed multiple times, select the one that does not include WIA.

   Note

   • The operation may differ depending on the application.

   • Use the WIA driver when scanning from a WIA-compliant application.

     • Scanning with WIA Driver

3. Check 3 Make sure that the application supports TWAIN.

   You cannot start ScanGear (scanner driver) from applications not supporting TWAIN.

4. Check 4 Scan and save images with Scan Utility and open the files in your application.