skip to main text

Scanner Does Not Work

  1. Check 1 Make sure that your scanner or printer is turned on.

  2. Check 2 Check for any printererrors.

    For messages, see When Error Occurred.

  3. Check 3 Connect the USB cable to a different USB port on the computer.
  4. Check 4 If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer.

  5. Check 5 With network connection, check the connection status and reconnect as needed.

  6. Check 6 Restart the computer.
  7. Check 7 Reinstall MP Drivers from the Setup CD-ROM or our website.
  8. Check 8 If one or more ink cartridges/tanks is low on ink or empty, the printer's functions (including scanning) could be suspended. If this occurs, follow the instructions for resolving the 1640, 1641, 1643, 1686, 1688, or 1689 support codes.