skip to main text

ScanGear (Scanner Driver) Error Messages

If an error message for ScanGear (scanner driver) appears, check the error code and follow the corresponding solution.

Error Code Error Message Solution

1

4

10

122

151

175

176

177

 Error in scanner.
Turn off scanner and follow instructions in User's Guide.
Scanner driver will be closed.
  • Make sure that your scanner or printer and the computer are connected correctly.

  • Delete MP Drivers, then reinstall MP Drivers from the Setup CD-ROM or our website.

    For how to delete MP Drivers, see Deleting the Unnecessary Driver.

  • Your scanner or printer may be damaged.

    Restart the computer, then reconnect your scanner or printer. If the same error message still appears, contact your nearest Canon service center.
140 Printer is in use or an error has occurred. Check the printer status.
Scanner driver will be closed.
  • If you are attempting to SCAN while the printer is performing another operation (for example, printing), please wait for that operation to finish before attempting to SCAN.

  • If you are attempting to SCAN while a support code is displayed by the printer, you must address and resolve that support code before you can continue to SCAN.

    For example, a 1688 support code signifies that the printer has detected that one or more of your ink cartridges is empty. You must follow the instructions to resolve the 1688 support code to continue to SCAN.

    For example, a 1640 support code signifies that the printer has detected that the remaining ink in one or more of the ink tanks may have reached the lower limit line shown on the ink tank, and you must follow the instructions to resolve the 1640 support code to continue to SCAN.

  • Please follow the instructions on the page entitled When Error Occurred to address and resolve the particular support code displayed by the printer.
145 Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- Scanner is disconnected.
(It is disconnected from LAN, if using on LAN.)

Please check and try again.
Scanner driver will be closed.
  • Make sure that your scanner or printer is turned on.

  • Delete MP Drivers, then reinstall MP Drivers from the Setup CD-ROM or our website.

    For how to delete MP Drivers, see Deleting the Unnecessary Driver.

  • Make sure that the selected application source is correct. Refer to the application's manual for details.
  • Check the printer status.
  • With USB connection, check the connection of the USB cable and reconnect as required.
  • With network connection, check the connection status and reconnect as needed.

  • With network connection, specify the scanner to use with Network Scanner Selector EX2.

    Refer to "Network Scan Settings" for the setting procedure.
155 Cannot communicate with scanner.
Cable may be disconnected or scanner may be turned off.
Check status.
Scanner driver will be closed.
156 Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- USB cable is disconnected.

Please check and try again.
Scanner driver will be closed.
157 Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- (If using Wired LAN connection) It is disconnected from Wired LAN.
- (If using wireless LAN connection) Signal strength is poor due to obstructions.
- Network connection is prohibited by security software.
- Different scanner on the network is selected.

Please check and try again.
Click [Scanner Selection] if you want to select another scanner.
Scanner driver will be closed.
152 Running out of memory.
Increase available memory.
Scanner driver will be closed.
  • The memory required to start ScanGear (scanner driver) cannot be obtained; exit other applications.
201 A required file is missing or corrupted, or settings are incorrect.
Try the installation again.
Scanner driver will be closed.
202 An internal error has occurred.
Scanner driver will be closed. Take the following measures.
- Check the scanner status.
- Restart the scanner.
- Restart the computer, then try again.
- Reinstall the scanner driver.

  • An internal error has occurred. Take the following measures.

    • Check the scanner status.
    • Restart the scanner.
    • Restart the computer, then try again.
    • Reinstall MP Drivers.

  • Click Control Panel > System and Security > Administrative Tools, and then double-click Services to check if WIA (Windows Image Acquisition) is running or in started state.

  • There may be interference with other drivers; delete unnecessary drivers.
  • Your application software may not properly comply with TWAIN. Scan using another application software.
203 There is not enough free disk space to complete the scan.
Scanner driver will be closed.
  • Delete unnecessary files on the hard disk and scan again.
206 The scanner is not available while in use by another application or user.
  • Exit the ScanGear in use.
207 Scanner is not selected.
Click [Scanner Selection] to select scanner.
Scanner driver will be closed.

  • With network connection, specify the scanner to use with Network Scanner Selector EX2.

    Refer to "Network Scan Settings" for the setting procedure.
208 Network Scanner Selector EX2 cannot be found.
Reinstall scanner driver.
Scanner driver will be closed.
250 An error has occurred.
Turn the device off and then back on.
Scanner driver will be closed.
  • Turn the device off and then back on.
252 Cannot write or read file.
  • Exit running applications, check that there is sufficient free space on the hard disk, then scan again.