Error Message Appears and the Scanner Driver Screen Does Not Appear

1. Check 1 Make sure that your scanner or printer is turned on.
2. Check 2 Turn off your scanner or printer, then reconnect the USB cable and replug the power cord.
3. Check 3 Connect the USB cable to a different USB port on the computer.
4. Check 4 If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer.
5. Check 5 With network connection, check the connection status and reconnect as needed.

6. Check 6 Make sure the scanner driver (ICA (Image Capture Architecture) driver) is installed.

   If not installed, install the scanner driver from our website.

7. Check 7 Select your scanner or printer on the application's menu.

   Note

   • The operation may differ depending on the application.

8. Check 8 Make sure that the application supports the ICA driver.

   You cannot start the scanner driver from applications not supporting the ICA driver.

9. Check 9 Exit the scanner driver if it is running on another application.