| Error Message |
Solution |
| Error in scanner. See the manual for solutions. |
- Make sure that your scanner or printer and the computer are connected correctly.
-
Your scanner or printer may be damaged.
Restart the computer, then reconnect your scanner or printer. If the same error message still appears, contact the service center.
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USB connection:
Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- USB cable is disconnected.
Please check and try again.
|
- Make sure that your scanner or printer is turned on.
- Make sure that the selected scanner is correct. Refer to the application's manual for details.
- With USB connection, check the connection of the USB cable and reconnect as required.
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Network connection:
Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- (If using Wired LAN connection) It is disconnected from Wired LAN.
- (If using wireless LAN connection) Signal strength is poor due to obstructions.
- Network connection is prohibited by security software.
- Different scanner on the network is selected.
Please check and try again.
|
- With network connection, check the connection status and reconnect as required.
|
| A required file is missing or corrupted, or settings are incorrect. Try the installation again. |
- Reinstall the scanner driver from our website.
|
| Cannot write or read file. |
- Exit running applications, check that there is sufficient free space on the hard disk, then scan again.
- Make sure that there is no problem with the destination folder, file name, or access permission.
|
| There is not enough free disk space to complete the scan. |
- Delete unnecessary files on the hard disk and scan again.
|
| Printer is in use or an error has occurred. Check status. |
- Check the printer status.
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| The scanner is not available while in use by another application or user. |
- Close the other application.
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