Cannot Communicate with Scanner via USB

-
Check 1 Connect the scanner and computer correctly with the supplied USB cable.
The USB connector is on the rear side of the scanner as shown in the illustration below.
Important
- The scanner is designed to produce optimal results when connected to a USB 3.0 or higher port with the supplied USB cable. Connect the USB cable supplied with the scanner to a USB 3.0 or higher port.
- The supplied USB cable is for the scanner only. It cannot be used for other devices.
- Connect the Type-C side to the scanner. For details, see Scanner Connection Method.
-
Check 2 Your scanner may be locked.
If IJ Scan Utility Lite or the application is running, exit it. Slide the scanner lock switch to the release position (
), then reconnect the USB cable.
For how to unlock the scanner, see Getting Started.