Cannot Install ScanGear (Scanner Driver) (Windows)

If the installation does not start even after the Setup CD-ROM is inserted into your computer's disc drive:

1. Follow the procedures as shown below.

   • In Windows 10 or Windows 8.1, select the File Explorer icon on the taskbar on the desktop, and then select This PC from the list on the left.
   • In Windows 7, click Start then Computer.

2. Double-click the CD-ROM icon on the displayed window.

   If the contents of the CD-ROM are displayed, double-click MSETUP4.EXE.

   If you cannot install ScanGear (scanner driver) from the Setup CD-ROM, download and install the scanner driver from the web page.

   Note

   • If the CD-ROM icon is not displayed, try the following:

     • Remove the CD-ROM from your computer, then insert it again.
     • Restart your computer.

     If the icon is not yet displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, contact the service center.

If you are unable to proceed beyond the Scanner Connection screen:

In other cases:

If ScanGear was not installed correctly, uninstall the CanoScan XXX Scanner Driver (where "XXX" is the model name), restart your computer, and then reinstall ScanGear. To uninstall the CanoScan XXX Scanner Driver, start the uninstaller from Control Panel.

To reinstall ScanGear, install it from the Setup CD-ROM or install the scanner driver from the web page.

Note

• If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install ScanGear. Restart your computer before reinstalling.