skip to main text

Troubleshooting

Printer/Scanner Does Not Appear in the List

Printers and scanners do not appear in the Select Model list of the Preferences dialog in the following cases.

  • A Quick Menu compatible printer/scanner driver is not installed on your computer.
  • The printer/scanner driver installation is not complete.

Make sure that none of the above points apply, then display the Preferences dialog again.

Note

  • See your printer/scanner manual for details on how to install the printer/scanner driver.

  • The printer/scanner driver installation may not be complete in the following cases.

    • The printer/scanner was not connected to your computer while installing the driver.
    • The printer/scanner was off while installing the driver.