skip to main text

Updating Media Information in Printer Driver

This function gets the latest media information from the printer and updates the media information in the printer driver.
When the media information is updated, the media displayed for Media Type on the Main tab is updated to the latest information.

The procedure for updating media information is described below.

  1. Select as described below:

    • If you are using Windows 10 or Windows Server 2016, select the Start menu -> Windows System -> Control Panel -> Hardware and Sound (Hardware) -> Devices and Printers.
      The Devices and Printers window is displayed.
    • If you are using Windows 8.1, Windows Server 2012 R2, or Windows Server 2012, from the Desktop charms, select Settings -> Control Panel -> Hardware and Sound (Hardware) -> Devices and Printers.
      The Devices and Printers window is displayed.
    • If you are using Windows 7 or Windows Server 2008 R2, select the Start menu -> Control Panel -> Hardware and Sound (Hardware) -> Devices and Printers.
      The Devices and Printers window is displayed.

  2. Display setup window

    Right-click the "Your model name" icon, and select Printer properties.
    The printer's Properties window appears.

  3. Update media information

    Click Update Media Information the Device Settings tab.
    When a confirmation message appears, click Execute.
    If the paper information on the driver cannot be updated, click Initial Check Items Items and check the displayed information.
    The printer driver media information will update.

    Important

    • It may take some time to update the media information.

  4. Finish updating media information

    When a confirmation message appears, click OK.
    The media information will be updated.

    Important

    • Restart the printer driver after updating media information.
    • Do not change media information on the printer while you are updating media information on the driver.

Important

  • Ensure that a user with administrative privileges carries out the media information update.
    Users other than administrators can check if a media information update is required, but cannot carry out the update itself.
  • When you have added, deleted, or edited media using administrative tools (the Media Configuration Tool) but have not updated the media information, issues may arise such as the inability to print.