skip to main text

Instructions for Use (Printer Driver)

This printer driver is subject to the following restrictions. Keep the following points in mind when using the printer driver.

Restrictions on the Printer Driver

  • Before installing, log on to Windows as user with administrator rights.
  • Always check the following before installing the software.
    1. Quit the application software while it is running.
    2. If you are printing a document, abort printing or wait for it to finish.
    3. Close all the printer driver's dialog boxes.
  • If you can set the number of copies with the application software, set them either with the printer driver or the application software.
  • If you can configure enlarging/reducing settings with the application software, set the normal size (100%) in the printer driver, and then configure the magnification factor with the application software.
  • Depending on the application software used, it may be possible to print collated copies; however, please do not use this feature when configuring layout printing with the Page Layout option in the Layout tab.
    This may cause incorrect layout.
  • When printing enlarged/reduced documents, printed results may come out different due to a discrepancy between the image data resolution and the enlarging/reducing ratio.
  • When printing reduced color images, 1-dot wide lines or points may disappear from the color images.
  • Depending on the application software, lines drawn at almost horizontal angles may not print correctly.
    If that should happen, re-draw the line horizontally and print one more time.
  • Immediately after installing (or updating) the printer driver, you might not be able to visualize new features in some of the application software.
    In all application software provided with printing features, choose Print from the File menu and, after selecting the printer you are using, click the Properties.
    After the Properties dialog box has opened, immediately close it by clicking OK.
  • If characters strings specified as stamps have a large number of characters, or if the characters have a large point size, you may not be able to print stamp strings.
  • If characters strings specified as stamps contain external characters after F040, you will not be able to print the stamp strings.
  • If you update the model name of your printer through the General tab in the printer's Properties, the Favorites settings registered in the printer driver will be disabled.
    In such cases, save the Favorites settings as a file before changing the name of the printer and reload the saved file after you have updated the printer's name.
  • Printing at high resolution requires a large amount of memory on your computer.
    When your computer is low on memory or you are using a large number of application software, the application software may not work correctly.
    In such cases, re-start Windows and, before resuming printing, close all the applications you are not using. Also, when the printer is not printing correctly, switch the Print Quality setting in the Main tab to a lower resolution.
  • When using a local connection, if you do not see a check mark next to the Enable bidirectional support option in the Ports tab in the printer's Properties, it will not be possible to acquire printer and device information correctly.
  • If you are you are using your printer with a USB connection, refrain from using standby mode. You can set standby mode through the Power Options on the Control Panel.
  • In case of a large amount of print data, the printer may time-out during printing and you may no longer be able to print.
    In such cases, in the Advanced tab in the printer's Properties, choose Spool print documents so program finishes printing faster and place a check mark next to Start printing after last page is spooled.
  • Fine lines and gradients may not print correctly.
    In such cases, choose Print from the File menu of application software and, after opening from there the property dialog box of the printer driver, follow the procedure below and then run printing.
    1. In the Main tab, uncheck Preview before printing.
    2. In the Layout tab, uncheck Page Layout.
    3. If you are using a 32-bit driver, in the Layout tab, click on Special Settings... to open the Special Settings dialog box and turn off Fast Graphic Process.
  • In case of a large amount of print data, the printer may time-out during printing and you may no longer be able to print.
    In such cases, you may be able to print by increasing the time set in Job timeout in the printer's operation panel.
  • Depending on the application used, if you print using features like enlarging/reducing, layout printing, page borders and so on, some of the data in the resulting printed document, for example graphics, may differ from the source document.
  • If you print very large images from your computer when it's running low on memory, you may not be able to print correctly; for example, it may take a very long time to print or parts of the image may end up missing.
    In such cases, try printing after following the procedure indicated below.
    • If you are using a 32-bit driver, open the Layout tab and click Special Settings....
      Turn off Fast Graphic Process.
    • Increase your computer memory.
    • Increase the virtual memory of your operating system.
  • To print to cut sheets, you must use the Free Layout function. Go to the Canon website, download imagePROGRAF Printer Driver Extra Kit, and then install it.
  • Do not change the Print Processor... settings in the Advanced tab in the printer Properties.
    If you change them, you will not be able to use the following features correctly.
    • The Free Layout and the Edit Using PosterArtist features of Page Layout in the Layout tab
    • The Canon imagePROGRAF Preview feature
  • In the cases described below, you will not be able to use the Free Layout and the Edit Using PosterArtist features of Page Layout in the Layout tab as well as the Canon imagePROGRAF Preview feature.
    • When right-clicking on the printer icon and choosing from See what's printing: Printer -> Pause Printing, or when right-clicking on the printer icon and choosing Pause Printing
    • When right-clicking on the printer icon and choosing from See what's printing: Printer -> Use Printer Offline, or when right-clicking on the printer icon and choosing Use Printer Offline
    • When printing during hours other than those set in Available from and To in the Advanced tab in the printer's Properties
    • When printing with the Enable advanced printing features turned off in the Advanced tab in the printer's Properties
    • When printing with Print directly to the printer enabled in the Advanced tab in printer's Properties
    • When printing after the printing port in the Ports tab in the printer's Properties has changed to FILE:
    • When printing after choosing Output to file in the Print dialog box in the application software
  • If you perform a point-and-print installation, you will not be able to use the Free Layout and the Edit Using PosterArtist features of Page Layout in the Layout tab as well as the Canon imagePROGRAF Preview feature.
  • If you print after setting Free Layout and Edit Using PosterArtist, refrain from printing from other drivers.
  • If you combine specific Print Quality with large paper sizes, you may not be able to correctly print stamps and borders.
  • In the Canon imagePROGRAF Preview, characters and fine lines visualized in the View screen may look differ from printed results. In such cases, try choosing the Layout tab, opening the Special Settings dialog and turning on Preview Switching.
  • If you are using a model supporting Automatically switch paper sources (paper size priority) in the Device Settings tab, or if you have chosen Automatically switch paper sources (paper size priority), you may not be able to get the desired printing results.
    In such cases, uncheck Automatically switch paper sources (paper size priority).

Points to Note About Applications with Restrictions

  • If, in Microsoft Excel, you place a checkmark next to the Collate and then you print more than one copy, or if you do Entire workbook after configuring different settings in each tab, you may not be able to perform layout printing nor to get the intended printing results.
  • If you try to print data on a very large-size paper through applications like Adobe Illustrator, you may not be able to print.
    In such cases, try printing after following the procedure indicated below.
    • Open the Main tab and uncheck Preview before printing.
    • If you are using a 32-bit driver, open the Layout tab and click Special Settings....
      Turn off Fast Graphic Process.
    • Increase the virtual memory of your operating system.
    • If you are using Adobe Illustrator, turn off/on Bitmap printing in the Print dialog box.
  • In the cases described below, you will not be able to use the Free Layout and the Edit Using PosterArtist features of Page Layout in the Layout tab.
    • When printing from application software which do not allow EMF spooling, like Adobe Photoshop LE, MS Photo Editor, Ace Draw and others.
  • When printing from Adobe Photoshop, tone jumps may occur in the gradation of black and white photographs.
  • When printing data created with Microsoft Word using Enlarged/Reduced Printing or Borderless Printing, you may not be able to print correctly.
    In such cases, try printing after following the procedure indicated below.
    • Open the printer folder from the start menu, right click on the printer icon and select Printing preferences. Launch the application after setting, in the Page Setup tab, Page Size, Enlarged/Reduced Printing and Borderless Printing.
    • Open Microsoft Word's Page setup dialog box and close it by clicking OK.
    • After configuring the printer driver, close momentarily the Print dialog box without printing. Then, open the printer driver's set up screen once again, close it by clicking OK, and run printing.