skip to main text

Unable to Run Setup App

In the case of Windows 11 S mode / Windows 10 S mode / Windows 11 on ARM64 processor / Windows 10 on ARM64 processor, only applications downloaded from Microsoft can be used.

If you attempted to use a setup application that cannot be used, an error message like the following will appear.

Figure: Application Run Screen

Check whether the Windows you are using is in S mode, and take the measure described in the solution.

S mode check method:

For Windows 11:

  1. Click Start on the taskbar.

  2. Click Settings.

  3. Click System.

  4. Click Version.

  5. Check Edition.

    Check whether in S mode or S is displayed on the Edition row.

For Windows 10:

  1. Click Start on the taskbar.

  2. Click Settings.

  3. Click System.

  4. Click About.

  5. Check Edition.

    Check whether in S mode or S is displayed on the Edition row.

ARM processor check method:

  1. Press the Windows key + Pause key on the keyboard at the same time.

    Detailed information about the computer is displayed. Check whether there is an ARM processor on the [Processor] row.

Solution:

  • If you are using Windows 11 in S mode, Windows 10 in S mode, or Windows on Arm, see Setup - Windows 11 in S mode / Windows 10 in S mode, Windows on Arm -.

  • Switch Windows back to normal mode.

    If you unintentionally installed Windows 11 S mode / Windows 10 S mode, close the above screen, and perform the following steps to switch back to normal mode. If Windows is switched back to normal mode, you can use the setup application.

    Important

    • After the change, returning the mode to S mode will no longer be possible.

For Windows 11:

  1. Click Start on the taskbar.

  2. Click Settings.

  3. Click System.

  4. Click Activation.

  5. Click the S mode item.

  6. Open Microsoft Store to switch to Windows 11 Home.

  7. Click [Get] of [Switch out of S mode].

For Windows 10:

  1. Click Start on the taskbar.

  2. Click Settings.

  3. Click Update & Security.

  4. Click Activation.

  5. Click the S mode item.

  6. Open Microsoft Store to switch to Windows 10 Home.

  7. Click [Get] of [Switch out of S mode].

After changing to normal Windows 11 or Windows 10, perform the setup with the application again.