If an Error Occurs
When an error occurs in printing such as the printer is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, the Alarm lamp flashes orange and a Support Code (error number) is displayed on the computer screen. For some errors, the POWER lamp and the Alarm lamp flashes alternately. Check the status of the lamps and the message, then take the appropriate action to resolve the error.
Support Code Corresponding to the Number of Flashes of the Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
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Number of flashes |
Cause |
Support Code |
|---|---|---|
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2 flashes |
There is no paper in the rear tray. |
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The paper size in the print settings and the size of the loaded paper do not match. |
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3 flashes |
The front cover is closed. |
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Paper is jammed in the paper output slot or in the rear tray. |
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4 flashes |
If the lamp on the ink tank is flashing, ink may have run out. |
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The ink tank is not installed. |
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5 flashes |
The print head may be damaged. |
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7 flashes |
Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.) |
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More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.) |
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8 flashes |
The ink absorber is almost full. |
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11 flashes |
Automatic Print Head Alignment failed. |
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Cannot perform printing with the current print setting. |
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12 flashes |
You cannot print the contents on CREATIVE PARK PREMIUM. |
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13 flashes |
The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.) |
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14 flashes |
The ink tank cannot be recognized. |
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15 flashes |
The ink tank cannot be recognized. |
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16 flashes |
The ink has run out. (The lamp on the ink tank flashes.) |
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21 flashes |
The printer cannot detect the paper size. |
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22 flashes |
The printer has detected that the paper has been fed aligned to one side. |
Support Code Corresponding to the Number of Alternate Flashes of the POWER Lamp and the Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
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Number of flashes |
Cause |
Support Code |
|---|---|---|
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2 flashes |
Printer error has occurred. |
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7 flashes |
Printer error has occurred. |
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10 flashes |
An error requiring you to contact the service center has occurred. |
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Other cases than above |
Printer error has occurred. |
5101, 5200, 5400, 5700, 5C00, 5C20, 6000, 6001, 6500, 6502, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6920, 6921, 6930, 6931, 6932, 6933, 6940, 6941, 6942, 6943, 6944, 6945, 6946, 6A80, 6A81, 6A90, C000 |
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When a Support Code and a message are displayed on the computer screen:
Note
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You can confirm the actions against errors with Support Codes on your computer by searching a Support Code.
For details on how to resolve errors without Support Codes, see A Message Is Displayed.
