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Printing Does Not Start

  1. Check1 Make sure that the power plug is securely plugged in, then press the ON button to turn the printer on.

    While the POWER lamp is flashing, the printer is initializing. Wait until the POWER lamp stops flashing and remains lit.

    Note

    • When printing large data such as a photo or graphics, it may take longer to start printing. While the POWER lamp is flashing, the computer is processing data and sending it to the printer. Wait until printing starts.

  2. Check2 Make sure that the printer is connected to your computer properly.

    When the printer is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the printer and the computer, then check the followings:

    • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.

    • There could also be a problem with the USB cable. Replace the USB cable and try printing again.

    When you use the printer over LAN, make sure that the printer is connected to the network with a LAN cable or is set up correctly.

  3. Check3 If you are printing from the computer and there are any unnecessary print jobs, delete them.

    Deleting the Undesired Print Job

  4. Check4 Make sure that the disc tray guide is closed.

    If the disc tray guide is opened, close the disc tray guide and press the RESUME/CANCEL button on the printer.

  5. Check5 Is the manual feed tray in the paper feed position?

    If the manual feed tray is in the paper jam clearing position, return the tray to the paper feed position and press the RESUME/CANCEL button on the printer.

  6. Check6 Is the feed slot cover closed?

    If the feed slot cover is opened, close it slowly and press the RESUME/CANCEL button.

  7. Check7 Does the page size setting match the size of the paper loaded in the printer?

    Press the RESUME/CANCEL button on the printer to clear the error. Then check the Page Size setting in the Page Setup sheet in the printer driver and load paper that is the same size as the setting and try printing again.

    Set the printer not to detect the width of the paper using the printer driver.

    To set the printer not to detect the width of the paper, open the printer driver setup window, and in Custom Settings under the Maintenance sheet, clear the Detect paper width check box, and then click OK.

    To open the printer driver setup window, see How to Open the Printer Driver Setup Window.

    * Select the Detect paper width check box again once printing is complete, and then click OK.

  8. Check8 Are the Media Type and the Page Size settings of the printer driver correct?

    When using non Canon genuine specialty paper, be sure to select the proper media type or page size correctly in the printer driver.

    Confirm the settings following the procedure below, and try printing again.

    1. Make sure that A3 (Art Paper Margin 30), A3+ (Art Paper Margin 30), A4 (Art Paper Margin 30), Letter (Art Paper Margin 30), or 11"x17" (Art Paper Margin 30) is selected in the application.

      If the page size you want to use is not displayed, open the File menu of the application and select Print. Then make sure that the name of your printer is selected.

    2. Make sure that the paper selected for Media Type in the Main sheet in the printer driver matches the paper loaded in the printer.

    3. Make sure that the Page Size setting in the Page Setup sheet in the printer driver is the same as the size set in step 1.

  9. Check9 Make sure that your printer's name is selected in the Print dialog box.

    The printer will not print properly if you are using a printer driver for a different printer.

    Make sure that "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box.

    Note

    • To make the printer the one selected by default, select Set as Default Printer.

  10. Check10 Configure the printer port appropriately.

    Make sure that the printer port is configured appropriately.

    1. Log on as a user account with administrator privilege.

    2. Select items as shown below.

      • In Windows 8.1 or Windows 8, select Control Panel from the Settings charm on Desktop > Hardware and Sound > Devices and Printers.

      • In Windows 7, select Devices and Printers from the Start menu.

      • In Windows Vista, select the Start menu > Control Panel > Hardware and Sound > Printers.

      • In Windows XP, select the Start menu > Control Panel > Printers and Other Hardware > Printers and Faxes.

    3. Open the properties of the printer driver for the printer.

      • In Windows 8.1, Windows 8, or Windows 7, right-click the "Canon XXX series" icon (where "XXX" is your printer's name), then select Printer properties.

      • In Windows Vista or Windows XP, right-click the "Canon XXX series" icon (where "XXX" is your printer's name), then select Properties.

    4. Click the Ports tab to confirm the port settings.

      Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX series" appearing in the Printer column is selected for Print to the following port(s).

      Note

      • When the printer is used over LAN, the port name of the printer is displayed as "CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the printer.

      • If the setting is incorrect:

        Reinstall the printer driver with the Setup CD-ROM or install it from our website.

      • Printing does not start even though the printer is connected to the computer using a USB cable and the port named "USBnnn" is selected:

        In Windows 8.1 or Windows 8, select My Printer on the Start screen to start My Printer. If My Printer is not displayed on the Start screen, select the Search charm, then search for "My Printer".

        Set the correct printer port on Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your printer's name.

        In Windows 7, Windows Vista, or Windows XP, click Start and select All programs, Canon Utilities, Canon My Printer, Canon My Printer, then select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your printer's name.

        If the problem is not resolved, reinstall the printer driver with the Setup CD-ROM or install it from our website.

      • Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the printer is used over LAN:

        Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate the port with the printer using Associate Port in the Settings menu.

        If the problem is not resolved, reinstall the printer driver with the Setup CD-ROM or install it from our website.

  11. Check11 Is the size of the print data extremely large?

    Click Print Options on the Page Setup sheet on the printer driver. Then, make sure Prevention of Print Data Loss in the displayed dialog is set to On (Weak).

    If printing does not start even though Prevention of Print Data Loss is set to On (Weak), set it to On (Strong) and start printing again.

    * When On (Strong) is selected for Prevention of Print Data Loss, print quality may be reduced.

  12. Check12 Restart your computer if you are printing from the computer.