Canon : PIXMA Manuals : PRO-1 series : Cannot Install the Printer Driver

If the installation does not start even after the Setup CD-ROM is inserted into your computer's disc drive:

Start the installation following the procedure below.

Select items from the Start menu as shown below.
- In Windows 7 or Windows Vista, click Start then Computer.
- In Windows XP, click Start then My Computer.
Double-click the CD-ROM icon on the displayed window.

If the contents of the CD-ROM are displayed, double-click MSETUP4.EXE.

Note

If the CD-ROM icon is not displayed, try the following:
- Remove the CD-ROM from your computer, then insert it again.
- Restart your computer.
If the icon is not yet displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, contact the service center.

If you are unable to proceed beyond the Printer Connection screen:

Note

The printer is not detected. Check the connection. may be displayed depending on the computer you use.

Check 1: Make sure that the USB cable is securely plugged in to the printer and the computer.
Check 2: Follow the procedure below to connect the printer and the computer again.
1. Turn the printer off.
2. Unplug the USB cable from the printer and the computer, then connect it again.
3. Turn the printer on.
Check 3: If you cannot resolve the problem, follow the procedure below to reinstall the printer driver.
1. Click Cancel.
2. Click Start Over on the Installation Failure screen.
3. Click Exit on the "PIXMA XXX" screen (where "XXX" is your printer's name), then remove the CD-ROM.
4. Turn the printer off.
5. Restart the computer.
6. Make sure that you have no application software running.
7. Insert the CD-ROM again, then install the printer driver.

In other cases:

Reinstall the printer driver.

If the driver was not installed correctly, uninstall the printer driver, restart your computer, then reinstall the driver.

If you reinstall the printer driver, install the printer driver with the Setup CD-ROM, or access our website to download the printer driver.

Note

If you use the printer with its firmware updated, access our website to download the printer driver and install it according to the procedure to install.
If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the driver. Restart your computer before reinstalling.