Canon : PIXMA Manuals : MX390 series : Printing Does Not Start

Check 1: Make sure that the power plug is securely plugged in, then turn the machine on.

While the POWER lamp is flashing, the machine is initializing. Wait until the POWER lamp stops flashing and remains lit.

Note

When printing large data such as a photo or graphics, it may take longer to start printing. While the POWER lamp is flashing green, the computer is processing data and sending it to the machine. Wait until printing starts.

Check 2: Make sure that the USB cable is securely plugged in to the machine and the computer.

When the machine is connected to your computer with a USB cable, check the followings:

If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.
There could also be a problem with the USB cable. Replace the USB cable and try printing again.

Check 3: Make sure that the front tray is open.

Check 4: If you are printing from the computer and there are any unnecessary print jobs, delete them.

Check 5: Make sure that your machine's name is selected in the Print dialog box.

The machine will not print properly if you are using a printer driver for a different printer.

Make sure that your machine's name is selected in the Print dialog box.

Note

Check 6: Configure the printer port appropriately.

Make sure that the printer port is configured appropriately.

Log on as a user account with administrator privilege.
Select items from the Start menu as shown below.
- In Windows 7, select Devices and Printers from the Start menu.
- In Windows Vista, select the Start menu > Control Panel > Hardware and Sound > Printers.
- In Windows XP, select the Start menu > Control Panel > Printers and Other Hardware > Printers and Faxes.
Open the properties of the printer driver for the machine.
- In Windows 7, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select Printer properties.
- In Windows Vista or Windows XP, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select Properties.
Click the Ports tab to confirm the port settings.

Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX Printer" appearing in the Printer column is selected for Print to the following port(s).
- If the setting is incorrect:
  
  Reinstall the MP Drivers.
- Printing does not start even though the machine is connected to the computer using a USB cable and the port named "USBnnn" is selected:
  
  Click Start and select All programs, Canon Utilities, Canon My Printer, Canon My Printer, then select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your machine's name.
  
  If the problem is not resolved, reinstall the MP Drivers.

Check 7: Is the size of the print data extremely large?

Click Print Options on the Page Setup sheet on the printer driver. Then, set Prevention of Print Data Loss in the displayed dialog to On.

* When On is selected for Prevention of Print Data Loss, print quality may be reduced.

Check 8: Restart your computer if you are printing from the computer.