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Printing Does Not Start

  1. Check1 Make sure that the power plug is securely plugged in, then touch the ON button to turn the machine on.

    While the POWER lamp is flashing, the machine is initializing. Wait until the POWER lamp stops flashing and remains lit.

    Note

    • When printing large data such as a photo or graphics, it may take longer to start printing. While the POWER lamp is flashing, the computer is processing data and sending it to the machine. Wait until printing starts.

  2. Check2 Make sure that the machine is connected to your computer properly.

    When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:

    • If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.

    • There could also be a problem with the USB cable. Replace the USB cable and try printing again.

    When you use the machine over LAN, make sure that the machine is connected to the network with a LAN cable or is set up correctly.

  3. Check3 Is the access point mode enabled?

    When you print using a mode other than the access point mode, disable the access point mode in advance.

  4. Check4 Are the paper settings identical with those registered to the cassette?

    When the paper settings are not identical with those registered to the cassette, an error message is displayed. Resolve the error according to the instructions on the touch screen.

    Paper Setting for Printing

    Note

  5. Check5 If you are printing from the computer and there are any unnecessary print jobs, delete them.

    Deleting the Undesired Print Job

  6. Check6 Make sure that the disc tray guide is closed.

    If the disc tray guide is opened, close the disc tray guide and tap OK on the touch screen.

  7. Check7 Are the Media Type and the Page Size settings of the printer driver correct?

    When using non Canon genuine specialty paper, be sure to select the proper media type or page size correctly in the printer driver.

    Confirm the settings following the procedure below, and try printing again.

    1. Make sure that either A4 (Art Paper Margin 35) or Letter (Art Paper Margin 35) is selected in the application.

      If the page size you want to use is not displayed, open the File menu of the application and select Print. Then make sure that the name of your printer is selected.

    2. Make sure that the paper selected for Media Type in the Main sheet in the printer driver matches the paper loaded in the machine.

    3. Make sure that the Page Size setting in the Page Setup sheet in the printer driver is the same as the size set in step 1.

  8. Check8 Make sure that your machine's name is selected in the Print dialog box.

    The machine will not print properly if you are using a printer driver for a different printer.

    Make sure that "Canon XXX series Printer" (where "XXX" is your machine's name) is selected in the Print dialog box.

    Note

    • To make the machine the one selected by default, select Set as Default Printer.

  9. Check9 Configure the printer port appropriately.

    Make sure that the printer port is configured appropriately.

    1. Log on as a user account with administrator privilege.

    2. Select items as shown below.

      • In Windows 8.1 or Windows 8, select Control Panel from the Settings charm on Desktop > Hardware and Sound > Devices and Printers.

      • In Windows 7, select Devices and Printers from the Start menu.

      • In Windows Vista, select the Start menu > Control Panel > Hardware and Sound > Printers.

      • In Windows XP, select the Start menu > Control Panel > Printers and Other Hardware > Printers and Faxes.

    3. Open the properties of the printer driver for the machine.

      • In Windows 8.1, Windows 8, or Windows 7, right-click the "Canon XXX series Printer" icon (where "XXX" is your machine's name), then select Printer properties.

      • In Windows Vista or Windows XP, right-click the "Canon XXX series Printer" icon (where "XXX" is your machine's name), then select Properties.

    4. Click the Ports tab to confirm the port settings.

      Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX series Printer" appearing in the Printer column is selected for Print to the following port(s).

      Note

      • When the machine is used over LAN, the port name of the machine is displayed as "CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the machine.

      • If the setting is incorrect:

        Reinstall the MP Drivers with the Setup CD-ROM or install them from our website.

      • Printing does not start even though the machine is connected to the computer using a USB cable and the port named "USBnnn" is selected:

        In Windows 8.1 or Windows 8, select My Printer on the Start screen to start My Printer. If My Printer is not displayed on the Start screen, select the Search charm, then search for "My Printer".

        Set the correct printer port on Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your machine's name.

        In Windows 7, Windows Vista, or Windows XP, click Start and select All programs, Canon Utilities, Canon My Printer, Canon My Printer, then select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your machine's name.

        If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from our website.

      • Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over LAN:

        Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate the port with the printer using Associate Port in the Settings menu.

        If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from our website.

  10. Check10 Is the size of the print data extremely large?

    Click Print Options on the Page Setup sheet on the printer driver. Then, set Prevention of Print Data Loss in the displayed dialog to On.

    * When On is selected for Prevention of Print Data Loss, print quality may be reduced.

  11. Check11 Restart your computer if you are printing from the computer.