If an Error Occurs

When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message.

When an error occurs, a Support Code (error number) is displayed on the computer screen or the touch screen.

  • When a Support Code and a message are displayed on the computer screen:

    figure: Error message in Windows

  • When a Support Code and a message are displayed on the touch screen:

    figure: Touch screen

For details on how to resolve errors with Support Codes, refer to Support Code List.

Note

  • You can confirm the actions against errors with Support Codes on your computer or on the touch screen by searching a Support Code.

    Click Here to Search

For details on how to resolve errors without Support Codes, see A Message Is Displayed.