No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks

No Printing Results

Printing Is Blurred

Colors Are Wrong

White Streaks

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  1. Check1 Did you confirm the paper and print quality settings?

    Print Results Not Satisfactory

  2. Check2 Check the status of ink tanks. Replace the ink tank if the ink has run out.

    Replacing an Ink Tank

  3. Check3 Is the orange tape or protective film remaining?

    Make sure that all of the protective film is peeled off and the Y-shape air hole is exposed, as illustrated in (A).

    If the orange tape is left as in (B), pull the orange tape and remove it.

  4. Check4 Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning.

    Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.

    Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing, Print Head Cleaning, and Print Head Deep Cleaning.

    • If the Nozzle Check Pattern is not printed correctly:

      Check to see if a particular color's ink tank is not empty.

      If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head Cleaning and try printing the Nozzle Check Pattern again.

    • If the problem is not resolved after performing the Print Head Cleaning twice:

      Perform the Print Head Deep Cleaning.

      If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the machine and perform another Print Head Deep Cleaning after 24 hours.

    • If the problem is not resolved after performing the Print Head Deep Cleaning twice:

      If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Contact the service center.

  5. Check5 When using paper with one printable surface, make sure that the paper is loaded with the printable side facing down.

    Load paper with the printable side facing down.

    Refer to the instruction manual supplied with the paper for detailed information on the printable side.

When copying, see also the sections below:

  1. Check6 Is the platen glass dirty?

    Clean the platen glass.

    Cleaning the Platen Glass and Document Cover

  2. Check7 Make sure that the original is properly loaded on the platen glass.

    Loading Originals

  3. Check8 Is the original loaded with the side to be copied facing down on the platen glass?

  4. Check9 Did you copy a printout done by this machine?

    If you use a printout done by this machine as the original, print quality may be reduced depending on the condition of the original.

    Print from the machine directly, or reprint from the computer if you can reprint from it.