Error Message Appears on a PictBridge (Wireless LAN) Compliant Device

The following are the possible errors that may occur when printing directly from a PictBridge (Wireless LAN) compliant device and the countermeasures to clear them.

Note

This section describes errors that are indicated on Canon-brand PictBridge (Wireless LAN) compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non-Canon PictBridge (Wireless LAN) compliant devices, check the Support Code (error number) on the touch screen and take the appropriate action to clear the error.

Support Code List
For the errors indicated on the PictBridge (Wireless LAN) compliant device and their solution, also refer to the instruction manual of the device. For other troubles on the device, contact the manufacturer.

Error Message on the PictBridge (Wireless LAN) Compliant Device	Action
"Printer in use"	If the machine is printing from the computer or warming up, wait until the job ends. When it is ready, the machine starts printing automatically. If the machine is not printing from the computer or warming up, check the Support Code on the touch screen and take the appropriate action to resolve the error. Support Code List
"No paper"	Load paper, and select Continue* in the display on your PictBridge (Wireless LAN) compliant device. * To resume printing, you can also tap OK on the touch screen instead of selecting Continue on the device.
"Paper Error"	If the paper output tray is closed, open it. The machine resumes printing. If the paper output tray is not closed, check the Support Code on the touch screen and take the appropriate action to resolve the error. Support Code List
"Paper jam"	Select Stop in the display on your PictBridge (Wireless LAN) compliant device to stop printing. Remove the jammed paper, load new paper, tap OK on the touch screen, and try printing again.
"Printer cover open"	Close the operation panel on the machine.
"Waste tank full"/"Ink absorber full"	The ink absorber is nearly full. Check the Support Code on the touch screen and take the appropriate action to resolve the error. Support Code List
"No ink"/"Ink cassette error"	The ink tank is not installed. Install the ink tank. Replacing an Ink Tank The ink tank is not compatible with this machine. Printing cannot be executed because the ink tank is not compatible with this machine. Install an appropriate ink tank. If you want to cancel printing, press the machine's Stop button. Replacing an Ink Tank If the lamp on the ink tank is flashing, ink may have run out. Check the Support Code on the touch screen and take the appropriate action to resolve the error. Support Code List
"Ink Error"	An ink tank that was once empty is installed. Check the Support Code on the touch screen and take the appropriate action to resolve the error. Support Code List
"Hardware Error"	The ink tank cannot be recognized. (The lamp on the ink tank is off.) Replace the ink tank. Replacing an Ink Tank
"Printer error"	An error requiring servicing may have occurred. Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center.