Cannot Send a Fax Clearly
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Check1 Is the document loaded correctly?
Remove the document, then reload it on the platen glass or in the ADF.
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Check2 Is the platen glass and/or the inner side of the document cover and/or the glass of ADF dirty?
Clean the platen glass and/or the inner side of the document cover and/or the glass of ADF, then reload the document.
Cleaning the Platen Glass and Document Cover
Note
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If the glass of ADF is dirty, black streaks appear on the paper as shown below.
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Check3 Is the image quality setting or the scan contrast setting suitable for the document?
On the touch screen, select an image quality setting and a scan contrast setting that are suitable for the document.
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Check4 Is the original document loaded with the wrong side facing upwards or downwards?
When loading a document on the platen glass, the side to be scanned should be face down.
When loading a document in the ADF, the side to be scanned should be face up.
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Check5 Are you scanning thick or curled documents?
Thick or curled documents may not be sent as good quality faxes, because of a shadow or distortion caused when such documents are scanned.
When loading a document on the platen glass, press on the document cover with your hand when scanning.