skip to main text

Print Head Holder Does Not Move to the Position for Replacing

Important

  • The print head holder moves to the position for replacing only when an ink tank runs out of ink. If no ink tanks run out of ink, the print head holder does not move even though you open the front cover.

  1. Check1 Is the POWER lamp off?

    Check if the POWER lamp is lit.

    The print head holder will not move unless the power is on. If the POWER lamp is off, close the front cover and turn the machine on.

    While the POWER lamp is flashing, the machine is initializing. Wait until the POWER lamp stops flashing and remains lit, and then open the front cover again.

  2. Check2 Is an error message displayed on the LCD?

    Close the front cover, follow the Support Code (error number) displayed in the error message to resolve the error, and then reopen it. For details on how to resolve the error, refer to Support Code List.

  3. Check3 Has the front cover been left open for 60 minutes or longer?

    If the front cover is left open for more than 60 minutes, the print head holder moves to the position to protect it to prevent the print head from drying out. Close and reopen the front cover to return the print head holder to the position for replacing.