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Cannot Receive a Color Fax

  1. Check Is ECM RX set to OFF?

    If OFF is select for ECM RX in Adv. communication in Adv. FAX settings under Fax settings, the machine cannot receive color faxes. The machine will disconnect the telephone line or receive color faxes in black & white according to the setting of the sender's fax machine.

    Set ECM RX to ON.

    Adv. FAX settings